General Terms & Conditions

Product Terms

• Specification of products on the website are subject to change without notice

• Dimensions are approximate only and are subject to variation

• Computer generated images of products in the various configurations and covers are for indicative purposes only. Whilst all efforts are made for accurate representation of the real product, the product appearance and colour may differ. Therefore we recommend that you view a physical sample of the relevant product prior to placing your order

• Actual product colours may vary, due to different device screen settings or the lighting in the installation of your location. Devices are not calibrated equally and colour reproduction on the Internet is not precise. Choose carefully with this in mind before purchasing.

Payments

• Gloria furniture requires full payment for products to be received prior to delivery being arranged.

Storage

• Customers are required to collect or take delivery of the products within the agreed time. If you fail to do so, Gloria furniture may charge reasonable storage fees.

Pricing Terms

• Products are quoted inclusive of GST

• Your order payable to Gloria furniture does not include delivery. Delivery charges are additional and to be paid to the driver via Debit Card or Credit Card on the day of delivery. Surcharge may apply.

Warranty

• Gloria furniture shall pass on any warranty provided to it by a manufacturer to its customers (“Warranty”) for its products that have been purchased in Australia. The benefits provided in any such Warranty are in addition to other rights and remedies of a consumer under the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”), and any other laws in relation to the products to which the Warranty relates. The Warranty period is as specified by the manufacturer. The Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. The Warranty is not transferable and does not cover products used for commercial purposes.

Exclusions: The Warranty will not apply if:

• The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.

• The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.

• The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.

• The product is tampered with in any way.

• The product’s serial number, as applied by the manufacturer, has been altered or removed from the product.

Returns

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount of a major failure.

• In addition to the minimum conditions or warranties expressed or implied by the Australian Consumer Law relating to the sale of products of this kind in Australia, your store of purchase will provide additional warranty in support of the products purchased.

• In summary, your furniture comes with a warranty, however warranties vary across products.

Return Exceptions:

• Once you have received your items, regretfully Gloria furniture cannot accept return of unboxed, assembled or soiled goods; if you have changed your mind or deemed you had no use for them.

• Gloria furniture must be notified of any imperfection in the product(s) within seventy-two (72) hours of the goods being delivered or collected. This reporting time is not required for claims against supplier manufacture faults that can be reported anytime within the given warranty period. Gloria furniture does not guarantee that an item will be replaced if the appeal is seen as unreasonable or outside the variation understanding.

• Gloria furniture needs to be notified of any imperfection/dissatisfactions of the delivered products, substantiated with photographic or video proof. We reserve the right to decline your claim if you reject goods without adequate evidence and you may be charged a redelivery fee.

Cancellations and ‘Change of Mind’

• Gloria furniture shall not accept a cancellation if you simply change your mind, Gloria furniture chooses to do so at its absolute discretion. If Gloria furniture does accept such cancellation, the customer must pay an amount to Gloria furniture reasonable view reflects the loss that Gloria furniture will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Gloria furniture shall set off this amount against any moneys already paid to us by the customer for this product and refund the balance.

• For any cancellation charges over and above what has already been paid to must be paid within 7 days

• A cancellation fee of 25% is applicable on the total price when you cancel your order. You may not incur a cancellation fee if the goods are delivered damaged or if Gloria furniture isn’t entitled to charge a cancellation fee under any relevant legislation.

CARING FOR YOUR FURNITURE

General Care

• Please ensure that your furniture is used as it was intended. Do not sit on arms of lounges, do not sit or stand on table tops, and do not pivot on the back legs of chairs.

Sunlight

• As with any product, prolonged exposure of furniture to direct sunlight will harm it. Direct exposure to sunlight will cause leather and fabrics to fade and may also cause excessive drying. Direct exposure to sunlight will cause timber products, particularly doors, tops and side panels to warp.

Fabric lounges.

• Fabric Upholstered Furniture

• If thread becomes loose on the fabric, simply cut it off. Do not pull it. Dust is best removed using your vacuum cleaner with the appropriate attachment. Avoid harsh brushing and sharp objects (rings, buckles, toys) as it will cause snagging of threads. Do not allow cats and dogs to walk on fabric upholstered furniture. As many fabrics differ in properties, it is best to follow the unique care and cleaning instructions labelled on your fabric furniture.

Lacquered & Timber Finishes

• Natural timber and veneer finishes will show distinctive markings, patterns and colour variations which are evidence of being produced from genuine timber materials. Always use protective heat coverings to protect against hot objects. A tablecloth is not sufficient. Always use coasters when placing glasses, bottles or cups on the surface. Regularly clean surface by wiping with a non-abrasive, damp cloth.

Metal

• Some of our furniture has metal structure and painted metal in its arms and lower parts, avoid liquid contact with metal parts and clean with soft cloth immediately if any liquid like water or tea drops on it